Customer Care
We have a strong belief in our solution and confidence in its performance, and we back it up with our undying commitment to customer support.
Our Goal is to Help You Succeed
Many marketers struggle with analytics in general, and attribution specifically. It’s important to note that while marketing analytics software is used by marketing team members, the results are consumed by C-level executives. They want and need to know the cost of customer acquisition, return on ad spend (ROAS), and what is driving customer lifetime value.
Attribution results need interpretation so the insights can be explained to leadership. We provide that connection between the technology and the data so you can harness the power of analytics insights.
Simply need help understanding an unfamiliar marketing term? Check out this marketing terminology blog.
Our Philosophy on Customer Care
Our Customer Care Team is here for you, led by 30-year customer care veteran Dave Canelis, VP of Customer Success.
What to Expect
Attribution “SaaS-ified”
We’ve taken enterprise-level functionality and packaged the most useful elements for maximizing ROAS.
Education
We teach you how to use the data and insights to increase performance and become self-sufficient – from direct team access to self-help guides, articles and videos.
Flexibility
Our team is ready to assist B2B, B2C or D2C businesses or agencies no matter your team’s level of attribution expertise.
Onboarding
From orientation, to product training, setup and implementation, to 30- and 90-day check-ins, our proven onboarding methodology just works.
Insights
Our attribution insights are built around a CMO-level attribution report with the goal to optimize your advertising.
Ask-the-Expert
Schedule a Q&A session with our Data Scientists
Reach Out for Help
If you are an existing customer and need assistance, please submit a request below. A Customer Care Team member will reach out soon.
Recognition
